Shopify WhatsApp Integration

Why Zaptilo for Shopify in India?

• Pay-as-you-go INR pricing — from ₹0.04/message at volume
• No monthly subscription — pay only for what you send
• COD confirmation via WhatsApp reduces RTO for Indian D2C stores
• India-based support and GST-compliant invoicing
• Works with any Shopify plan including Shopify Plus

Approach 1: Shopify webhook + Zaptilo API

The simplest integration is a Shopify webhook that fires on order events and POSTs to your server, which then calls the Zaptilo API:

1. Sign up at web.zaptilo.ai and get your API token
2. Get your WhatsApp template approved (e.g. order_confirmation)
3. Set up a webhook in Shopify Admin → Settings → Notifications → Webhooks
4. Point it to a small Node.js / PHP / Python endpoint that calls Zaptilo

// Shopify Admin > Settings > Notifications > Webhooks
// Subscribe to: orders/paid
// URL: https://your-server.com/zaptilo-webhook

// Express handler:
app.post('/zaptilo-webhook', async (req, res) => {
  const order = req.body;
  const phone = '91' + order.customer.phone.replace(/\D/g, '').slice(-10);

  await fetch('https://web.zaptilo.ai/api/send/template', {
    method: 'POST',
    headers: {
      'Authorization': 'Bearer ' + process.env.ZAPTILO_TOKEN,
      'Content-Type': 'application/json',
    },
    body: JSON.stringify({
      phone,
      template: {
        name: 'order_confirmation',
        language: { code: 'en' },
        components: [{
          type: 'body',
          parameters: [
            { type: 'text', text: order.customer.first_name },
            { type: 'text', text: order.name },
            { type: 'text', text: '₹' + order.total_price },
          ],
        }],
      },
    }),
  });
  res.sendStatus(200);
});

Approach 2: Shopify Flow + custom HTTPS action

On Shopify Plus, use Shopify Flow with a "Send HTTP Request" action pointing to https://web.zaptilo.ai/api/send/template — no extra server needed. Add Bearer token in headers and the JSON template body in the request.

Use cases for Indian Shopify stores

Frequently asked questions