WooCommerce WhatsApp Integration

Why Zaptilo for WooCommerce in India?

• Pay-as-you-go INR pricing — from ₹0.04/message at volume
• COD verification via WhatsApp can cut RTO by 30%+ for Indian D2C stores
• No subscription, no setup fee — pay only for messages sent
• India-based support and GST invoice
• Works on any WooCommerce hosting — no Shopify-style commitment

Step 1: Add the Zaptilo helper

<?php
// Drop into a custom plugin or functions.php

function zaptilo_send_whatsapp($phone, $template, $values) {
    $token = 'YOUR_ZAPTILO_API_TOKEN';
    $body = [
        'phone'    => $phone,
        'template' => [
            'name'       => $template,
            'language'   => ['code' => 'en'],
            'components' => [[
                'type' => 'body',
                'parameters' => array_map(fn($v) => ['type' => 'text', 'text' => $v], $values),
            ]],
        ],
    ];
    wp_remote_post('https://web.zaptilo.ai/api/send/template', [
        'headers' => ['Authorization' => 'Bearer ' . $token, 'Content-Type' => 'application/json'],
        'body'    => wp_json_encode($body),
        'timeout' => 10,
    ]);
}

Step 2: Hook into WooCommerce order events

// Order placed
add_action('woocommerce_order_status_processing', function ($order_id) {
    $order = wc_get_order($order_id);
    zaptilo_send_whatsapp(
        '91' . $order->get_billing_phone(),
        'order_confirmation',
        [$order->get_billing_first_name(), $order->get_order_number(), '₹' . $order->get_total()]
    );
});

// Order shipped
add_action('woocommerce_order_status_completed', function ($order_id) {
    $order = wc_get_order($order_id);
    zaptilo_send_whatsapp(
        '91' . $order->get_billing_phone(),
        'order_shipped',
        [$order->get_billing_first_name(), $order->get_order_number()]
    );
});

Step 3: COD verification (India-critical)

Cash on Delivery orders in India have high return-to-origin (RTO) rates. Send a WhatsApp asking the customer to confirm their COD order — this single change typically reduces RTO by 25-40%:

// COD order verification (Indian D2C critical)
add_action('woocommerce_checkout_order_processed', function ($order_id, $posted_data, $order) {
    if ($order->get_payment_method() !== 'cod') return;
    zaptilo_send_whatsapp(
        '91' . $order->get_billing_phone(),
        'cod_verification',
        [$order->get_billing_first_name(), $order->get_order_number()]
    );
}, 10, 3);

Use cases for Indian WooCommerce stores

Frequently asked questions